Refund policy

Return & Refund Policy

At Ashcart, we want to ensure a transparent and fair shopping experience. Please read our return and refund policy carefully before making a purchase.

7-Day Return & Exchange Policy

We offer a 7-day return and exchange policy for items that are damaged, defective, or incorrect upon delivery. You have 7 days after receiving your item to request a return or exchange.

Eligibility Conditions for Returns

To open a return or exchange claim, the following conditions must be met:

• The product must be in its original packaging, unused, and in the same condition you received it.

• Unboxing Video (Required): Customers must provide a clear video recorded while opening the courier parcel for the first time, showing the damage or defect. Without a clear opening video, claims will not be entertained.

• Change of mind (e.g., "I don't like the product anymore") is not applicable for returns or refunds.

How to Start a Return

To initiate a return, please contact our support team at ashcartofficial@gmail.com or via our official WhatsApp No 0335-7573806. Please provide your Order ID and the mandatory unboxing video/photos of the issue.

Once your claim is verified and accepted, our team will guide you through the exchange process or arrange a replacement parcel.

Refunds (If Applicable)

Since we operate on Cash on Delivery (COD), any approved refunds will be manually transferred to your provided EasyPaisa, JazzCash, or Bank Account within 5-7 business days after verification. Shipping/delivery charges are non-refundable.