Shipping policy

Shipping & Delivery Policy

Thank you for shopping at Ashcart! We are committed to delivering your trending and problem-solving products across Pakistan as quickly and safely as possible. Please review our shipping guidelines below:

1. Delivery Areas & Service

  • We offer Cash on Delivery (COD) all over Pakistan.

  • We partner with top-tier logistics couriers (such as Trax, PostEx, Leopard) to ensure your parcel reaches your doorstep safely.

2. Order Confirmation Process (Important)

  • Once you place an order on our website, our customer support team will contact you via Call, SMS, or WhatsApp 0335-7573806  to confirm your address and order details.

  • Please Note: Orders will only be dispatched after verbal or written confirmation from your side. Unconfirmed orders will automatically be canceled after 48 hours.

3. Shipping Timelines

  • Order Processing: It takes 1-2 business days to verify, pack, and hand over your parcel to the courier team from the warehouse.

  • Estimated Delivery Time:

    • Major Cities (Karachi, Lahore, Islamabad, Faisalabad, etc.): 3 to 4 business days.

    • Rest of Pakistan (Remote areas, tehsils, and villages): 3 to 6 business days.

  • Note: Deliveries may face slight delays during national holidays, extreme weather conditions, or high-volume sales events.

4. Shipping Charges

  • Shipping charges will be clearly displayed at the checkout page before you finalize your order.

  • From time to time, we offer Free Shipping promotions across the store, which will be explicitly highlighted on our homepage.

5. Parcel Inspection & Delivery

  • As per standard courier company policies in Pakistan, open-delivery (opening the parcel before paying the rider) is not allowed.

  • You must pay the rider first to receive the parcel. If there is any defect or issue inside, you are fully covered by our 7-Day Return & Exchange Policy (Mandatory unboxing video required).

6. Tracking Your Order

  • As soon as your parcel is shipped, you will receive a tracking ID via SMS or Email. You can use this ID on our partner courier’s website to track your shipment live.

If you have any questions regarding your shipment, feel free to contact us at ashcartofficial@gmail.com or 0335-7573806 Whatsapp